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Welcome to Smith’s Pets Your Local Pet Shop!
Family-run, locally loved, Pet Shop, backed by real pet care expertise. From dogs and cats to reptiles, aquatics, birds and small animals! Pop in today and let our team help you and your pets thrive.
A multi award winning, North East, pet shop you can trust, loved by families, backed by experts!
Choose your pet
At Smith’s Pets, we’re more than just a pet shop, we’re a community of animal lovers.
Family-run and proudly independent, we’ve been helping local pet owners find everything they need for happy, healthy pets for years. From expert advice to top-quality food, toys, and accessories, we’re here to make life better for you and your pets.
“always friendly and willing to help so 10/10 from me!!”
Frequently Asked Questions About Smith’s Pets
1. What products do Smith's Pets sell?
We stock a full range of food, treats, toys, bedding, habitats, health products and accessories for dogs, cats, small animals, reptiles, birds and aquatics. Both the Portrack and Billingham stores carry a wide variety of trusted brands.
2. Do both stores carry the same products?
Our core products are available in both Portrack and Billingham, but stock may vary slightly between locations. If you’re looking for something specific, feel free to call ahead and we’ll check availability for you.
3. Are pets allowed inside the stores?
Yes! All well behaved pets are welcome in both of our shops. We love meeting your pets from the fluffiest dog to the chattiest parrot come by and say hi!
4. Do you offer advice on pet care?
Absolutely. Our team is trained and experienced in many areas of pet care. Whether you need help choosing the right food or setting up a habitat, we’re always happy to assist.
5. Do you sell live animals?
Yes, ONLY our Portrack store. We offer a selection of small animals, birds and aquatics (depending on availability). For up-to-date information, it’s best to contact our Portrack store directly!
6. Do you offer grooming or nail-clipping services?
We offer nail clipping. Availability can vary between Portrack and Billingham, so please call your nearest store for details. There is a dog groomer on the same site as us (The Dog Grooming Company)
7. Can I place an order over the phone or reserve items?
We are happy to reserve items for collection when stock allows. Simply call either store and our team will do their best to help.
8. Do you offer local delivery?
We may be able to offer local delivery depending on the item and location. Contact your nearest store to check availability.
9. What are your opening hours?
Opening hours may vary by store. Please check our contact page for more information or give the Portrack or Billingham shop a call for today’s opening times.
10. Do you offer returns or exchanges?
Yes, unused and unopened items can be returned with proof of purchase. Contact our team if you’re unsure whether an item qualifies.
Some of our trusted brands
Just a few of the trusted brands we stock in our stores.
